Question 1

Will I need to pay a deposit?

Accepted Answer

Yes, a £450 security deposit will be automatically taken from your account 24 hours before your collection date &will be returned after the van has received an inspection on dropped back.
The refund process of the security deposit typically takes five to seven working days depending on your banks gateway. 
We will use your security deposit to take out any fines and fees incurred from your trip.

Question 2

Do your camper vans include insurance?

Accepted Answer

Yep! if you hire a van from us you will be fully insured.

Question 3

How old do I need to be?

Accepted Answer

Our Insurance covers drivers aged between 25 -75 or 25 – 70 if a non UK driving licence is held.

Question 4

What ID do I need?

Accepted Answer

Each Driver must provide the following documents:

Photo Card Drivers Licence

Passport if driver has a non UK licence

Two forms of proof of Address issued within the last 90 days:
2 X Utility bills or statements (see list in FAQs)

DVLA check code issued within the past 21 days  
More information can be found here, www.gov.uk/view-driving-licence(http://www.gov.uk/view-driving-licence)

Question 5

Where can I collect the camper from?

Accepted Answer

The camper will be located on Layhams Farm, BR2 6AR

Question 6

Can I leave my car at the pickup point?

Accepted Answer

Yes, but we will require your keys in case we need to move it.

Question 7

Is the camper easy to use?

Accepted Answer

We will provide videos explaining everything you need to know.
We will also provide a phone number for if you need any additional support.

Question 8

Do your camper vans need to get power from the mains?

Accepted Answer

Nope, all of our campers have a battery to power electronics and plug sockets but they are also equipped with a mains hook up for if you need some extra juice

Question 9

Is the camper easy to drive?

Accepted Answer

Yes, it’s a big square box on wheels.

Question 10

How long will the handover take?

Accepted Answer

We try to do everything prior to the collection date.
Providing you have followed the booking process correctly, the handover should take seconds.

Question 11

Can I smoke in the camper?

Accepted Answer

No.

Question 12

Can I take pets in the camper van?

Accepted Answer

All our camper vans are pet friendly.
A £150 cleaning fee will be issued if pet hair or remnants of pets are found in the vans.
Please understand that this is a nightmare for customers with allergies.

Question 13

Do you provide bedding or towels?

Accepted Answer

No, you will have to bring your own.

Question 14

How many people can we have in the camper?

Accepted Answer

This is dictated by the number of seatbelts in the camper you decide to use.
Our vans have between 3 and 5 seatbelts so you can travel with 3 to 5 people.

Question 15

What if I have a problem with the camper van?

Accepted Answer

We provide the most comprehensive RAC cover.
We keep our vans in top condition and try to do everything we can to ensure that your trip goes as smoothly as possible However, breakdowns can happen.

Question 16

What documents are accepted as proof of address?

Accepted Answer

https://static.wixstatic.com/media/390a66_21c3b626b1b14a398aa14f6afe3d7511~mv2.png

Question 17

What if I have points on my licence?

Accepted Answer

We have to check your licence in order to validate the insurance.
https://static.wixstatic.com/media/390a66_a135fda366cc42e7865bb0ba5f493dff~mv2.png

Question 18

What do I need to take when travelling to a European country?

Accepted Answer

Depending on the country you are visiting you may need some additional documents
and equipment.
Please refer to gov.uk/driving-abroad for further advice.